Help Center
Your membership is on hold — streaming has been paused on all devices.

We couldn't process your payment

Your latest Disney+ payment was declined. Update your billing details to keep watching your favorite movies and shows.

Membership details
Account—
PlanPREMIUM4K Ultra HD + Ads-free
Billing cycleMonthly · —
Last attemptDeclined · card ending 4921
StatusON HOLD
MEMBERSHIP CANCELS IN
47:59:59
Update billing now to avoid losing your Watchlist & profiles

If you believe this is a mistake, update your payment information above. Your profiles, Watchlist, and viewing history will be removed if the membership is cancelled.

© Disney. All Rights Reserved.
Disney+ · 500 South Buena Vista Street · Burbank, CA 91521